Refund Policy

Effective Date: 22 March 2026 Last Updated: 25 June 2026

This Refund Policy explains how refunds work for paid subscriptions to the CTrend platform ("Service"), operated by CTrend Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales (Company Number: 17200901). It forms part of, and should be read together with, our Terms of Service.

1. Merchant of Record

All payments are processed by Paddle.com Market Ltd ("Paddle"), which acts as our authorised reseller and Merchant of Record. By subscribing, you also agree to Paddle's terms of service. All invoices, payment collection, refunds, and applicable tax compliance are managed by Paddle. Any refund is issued by Paddle to the original payment method.

2. Free Trial

The Service includes a 14-day free trial so that you can evaluate it before any payment is taken. No card is required to start the trial. We encourage you to use the trial to confirm the Service meets your needs prior to subscribing.

3. Subscriptions

Subscription fees are billed in advance (monthly or annually) and are generally non-refundable, except where a refund is required by applicable law or is granted by us at our discretion. We do not provide pro-rata refunds for partial billing periods, or for periods during which you did not use the Service.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future billing; your subscription remains active and you retain access until the end of the current paid period, after which it will not renew.

5. Requesting a Refund

To request a refund, contact us at support@ctrend.co.uk. You may also be able to request a refund directly through Paddle using the receipt or invoice Paddle sent you. We aim to respond to refund requests within five (5) business days.

6. Statutory Rights

Where mandatory consumer-protection or statutory rights apply to you, nothing in this Refund Policy limits or excludes those rights.

7. Contact

For any questions about this Refund Policy, contact us at support@ctrend.co.uk.